Contact Center

To help improve the customer experience and reduce costs of operations, companies are seeking to modernize their customer contact centers. Solutions from AWS and our partners help with task management, facilitating a company’s ability to prioritize, assign, and track customer agent tasks to completion across multiple channels of communication. Also, AWS solutions facilitate the use of data visualization for business reporting, using data integrated from all customer communication channels to gain understanding from service interactions and improve the quality of customer service. Self-service solutions use natural-language search and intelligent bots to help customers find answers to their questions and seamlessly escalate to an agent as required.