Travel and Hospitality

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Airports

Enhance the passenger experience and improve operational efficiency with AWS services, industry-specific solutions, travel and hospitality technology experts, and vetted partners.

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Airport Cloud Migration Journeys

Learn best practices for migrating to the cloud to improve resiliency, increase security, and reduce costs.

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Airport transformation is a flywheel driven by the passenger experience

Airports worldwide want to streamline the passenger experience, improve operational efficiency, and meet their sustainability targets. They are turning to Amazon Web Services (AWS) for the secure, reliable data and IT infrastructure needed to accelerate their digital transformation. Using artificial intelligence, machine learning, internet of things (IoT) sensors, computer vision, and data analytics, they are able to implement solutions to deliver connected experiences, improve disruption management, and increase non-aeronautical revenue.

Aeroporti di Roma shapes the airport of the future in partnership with AWS

Benefits

Data driven decisions

Airports need to unlock their data, improve collaboration with business partners, and understand the passenger experience. AWS data analytics and artificial intelligence services give airports the ability to create, access, analyze, forecast, and share information.

Innovate at speed

Airports want to innovate with their technology and business partners. AWS increases agility by reducing the cost and time to try new technologies and implement solutions. Airport technology staff can focus on innovation instead of the undifferentiated heavy lifting of managing infrastructure and data centers.

Security & reliability

Airport technology infrastructure is critical to flight and passenger operations. With AWS, airports can improve the security, resiliency, and availability of their IT infrastructure. With pay-as-you-go pricing, airports can reduce costs and reinvest in enhancing the passenger experience.

Customer Stories

Learn how leading airports are building on AWS to deliver innovative customer experiences while achieving operational efficiency.

Calgary Airport Authority Enhances Passenger Services and Cybersecurity

To mitigate passenger-service disruptions in the event of a cybersecurity incident, the Calgary Airport Authority migrated its on-premises data center to the AWS Cloud.

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Aircraft ready for boarding

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CVG airport soars in operational efficiency with TaskWatch and AWS Panorama

The Cincinnati/Northern Kentucky International Airport (CVG) uses TaskWatch’s computer vision platform that works in conjunction with AWS Panorama to automate processes and improve operations.

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Changi Airport Group uses Diva Digital Factory to meet global travel challenges

Changi Airport Group (CAG) partnered with AWS and Accenture to speed up the development cycle for customer-centric products.

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How Manchester Airports Group and Ryanair worked with AWS to provide a better customer experience

Manchester Airports Group and Ryanair collaborated to develop a near real-time event platform to ensure passengers have accurate gate information.

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Solution areas

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Retailing & Personalization

Differentiate your brand and foster loyalty with personalized traveler and guest experiences.

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Connected Experiences

Enhance traveler and guest satisfaction with a connected, frictionless journey.

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Customer Service

Increase loyalty and revenue with best-in-class customer service.

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Optimize Core Operations

Use data to get the most from your assets.

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Optimize IT

Migrate and modernize to drive innovation and improve security.

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Sustainability

Optimize resource usage while minimizing environmental impact.

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2023 Digital Transformation Report from Skift & AWS

Learn how executives across the globe are prioritizing their digital transformation investments.

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Guidance for Airport Data Management on AWS

Build data management systems to monitor airport operations and enhance the traveler experience.

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Guidance for Queue Depth Management on AWS

Improve customer experience by monitoring queues, measuring queue depth, and providing alerts about bottlenecks.

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Guidance for Near Real-Time Airport Gate Change Information on AWS

Provide updates about flight information to passengers in near real-time.

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Reference Architecture for Connected Airports Using IoT and AI/ML

Build a smart, connected airport that uses internet of things (IoT) and artificial intelligence/machine learning (AI/ML) to generate near real-time data for aircraft movement, gate turns, baggage tracking, queue depth, and passenger traffic.

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Reference Architecture for Airport Terminal Optimizer

For airports with multiple terminals, use published schedules, operating costs, and terminal and gate configurations to optimize terminal and gate openings.

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Reference Architecture for Aircraft Turn Tracking at the Airport Gate

Capture turn events, analyze turn data, and provide dashboards, tracking tools, and events.

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Get started

Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.

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AWS airport industry experts share their experience and customer success stories. Learn more.