Unum Re-Imagines the Insurance Customer Experience

A leader in the employee benefits space, Unum helps millions of people gain affordable access to disability, life, accident, critical illness, dental, and vision benefits through their workplace. When COVID-19 hit, Unum doubled down on its digital strategy to accommodate more digital interactions with customers.  In this video, Gautam Roy, senior vice president and chief technology officer of Unum, discusses Unum’s journey to build an omnichannel customer engagement platform using Amazon Web Services (AWS) services, including Amazon Connect. Benefits include an increase in the use of self-service channels, improved economics of the contact center, and increased employee satisfaction with intuitive tools and simplified call center management.