Amazon Connect & Salesforce Service Cloud Voice
Optimize call volume, speed up call resolution, and bring AI/ML to the contact center with Service Cloud Voice and Amazon Connect
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact center solution that brings together voice conversations, digital channels, and CRM data in real time.
Voice transcription from Amazon Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from Amazon Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service.
Learn about Salesforce's benefits, customer testimonials, SCV Insights, and more resources.
Create personalized experiences in your contact center
Webinar presented by AWS and AWS Partner Salesforce
Watch this webinar to learn how:
- Salesforce Service Cloud Voice is creating a new kind of call center to deliver a more streamlined service experience at a lower cost with Service Cloud Voice built on Amazon Connect
- Sonos, an Audio technology company, leverages the full power of Service Cloud Voice to unlock new features like real-time call transcripts directly in Salesforce and case-based routing
- Service Cloud Voice implementation partners can accelerate your project and deliver lasting results
Amazon Connect and Salesforce SCV Benefits
Learn how Salesforce SCV and Amazon Connect are revolutionizing contact centers and helping businesses deliver a connected customer service experience.
The Contact Center Reimagined
Discover how your organization can deliver the contact center of the future. Learn how companies are already providing a more connected, personalized customer service experience.
Features and Benefits
Learn more about the joint Salesforce SCV and Amazon Connect solution, its key features, and how its capabilities can benefit your organization's call center.
Solution Architecture
Demo: How to Easily Deploy in Minutes
Find out how to quickly stand up a cloud-based contact center with powerful AI/ML capabilities to ensure customers get the information they need. Walk through a step-by-step set up.
Salesforce as Amazon Connect Customer
Hear from Jo-ann Olsovsky, EVP and CIO of Salesforce, how the company implemented Amazon Connect for 3,000 Salesforce call center agents to improve service for its own customers.
The Salesforce Journey to Amazon Connect
Hear what customers are saying about Salesforce
“Using Salesforce and AWS, we implement, innovate, and build superior customer and agent experiences that create a measurable business impact for our customers.”
- T. Brett Chisholm, CEO and Co-Founder, NeuraFlash
Amazon Connect and Salesforce SCV Insights
Create a Seamless Customer Experience with Salesforce Service Cloud Voice on Amazon Connect
Watch this webinar to find out how Salesforce Service Cloud Voice helped True Alliance reinvent its contact center to create a full brand experience for customers while increasing the efficiency and productivity of customer service agents.
Sonos Reduces Monthly Spend by 45%
Find out how AWS Partner NeuraFlash helped Sonos implement Salesforce Service Cloud Voice to streamline workflows, reduce platform outages, and realize a 45% reduction in monthly contact center spend.
True Alliance Implements Personalized Customer Service Solution
Find out how AWS Advanced Tier Services Partner VoiceFoundry helped True Alliance design cloud-based contact centers using Amazon Connect to improve customer experience and help agents become more effective.
Meet High Call Volumes in Uncertain Times
Find out how AWS Advanced Tier Partner, Alscient, helped IT services provider, Primary ICT, implement its solution during COVID-19. Discover how AI/ML is helping the company provide a personalized customer experience.
Connect with Salesforce
Optimize call volume, speed up call resolution, and bring AI/ML to the contact center with Service Cloud Voice and Amazon Connect.
