Telehealth on AWS
AWS technology enables healthcare organizations to connect with their patients where they are and when they need help, mixing virtual visits with in-person care.
What's New
Benefits of deploying telehealth solutions on AWS
AWS services and solutions that offer real-time voice and video communications, artificial intelligence/machine learning (AI/ML), and personalization enable you to scale, innovate, and operate to improve the patient and care provider experience.
When patients are unable to come to the clinic, telehealth on AWS solutions provide an effective way to meet patients where they are.
Build a telehealth solution with AWS services that enable physicians to provide remote care during and after a health emergency.
AWS telehealth technology facilitates self-service pre-screenings, automate the sharing of health information, and assist with diagnostics, freeing up provider time to focus on the patient.
Video consultation and remote patient monitoring enabled by telehealth on AWS solutions reduce the need for hospital readmissions and follow-up visits.
Organizations deploying telehealth solutions on AWS
Discover how MedStar Health – the largest not-for-profit healthcare provider in the Maryland and Washington, D.C. region – built a telehealth contact center using Amazon Connect to support clinical staff in providing care for patients remotely.
CareMonitor is a telehealth platform that connects healthcare providers with patients to offer remote consultations with its highly popular video-conferencing solution built on the Amazon Chime SDK.
The National Health Service (NHS) in the UK and Arcus Global arranged an Amazon Connect trial in just 3 weeks that managed calls about the European Health Insurance Card (EHIC), answering calls 24/7 and resulting in a 26 percent reduction in contact center traffic.
MetroPlusHealth, AWS, and a pro bono team from Bain & Company worked iteratively to design and deploy a working prototype over a three-week period, including SMS campaigns that reached up to 10,000 members a day.
Learn how Cerner – a health information technology company providing solutions designed to empower healthcare systems, clinicians, and patients – used the Amazon Chime SDK to enable video in its health applications.
Case Study | Blog | Video
axialHealthcare’s Clinical Consult Services (CCS) team members are provided cases of potential opiod addition needing intervention for follow-up by phone or in-person visits. With staff spread across multiple states, axialHealthcare leveraged AWS by running a HIPAA-compliant virtual contact center on Amazon Connect.
By rolling out AWS remote work and learning solutions, Juniper can support business continuity and connect residents with family and clinicians. Juniper manages aged care facilities across Western Australia. The organization uses Amazon Chime to facilitate communication between its communities, Amazon Connect for distributing recorded information, and Amazon WorkSpaces to enable employees to work from home.
Featured use case
Click for a technical deep dive on the architecture, best practices, and deployment options.
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Cloud Contact Center
Amazon Connect is an easy-to-use, omnichannel cloud contact center that helps you provide superior customer service at a lower cost.
Click to view common use cases and a reference architecture.
What does this solution do?
Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies health contact center operations, improves agent efficiency, and lowers provider costs. You can set up a contact center in minutes that can scale to support millions of patients from the office or as a virtual contact center.
What's more is that Amazon Connect is a HIPAA-eligible service and is covered by our Business Associate Addendum (BAA). This means that Healthcare startups who deal with protected health information (PHI) can leverage Connect for their call center needs.
Amazon Connect Capabilities
Understand what makes Connect an omnichannel service for easy self-service management enabled by unified customer data and easy task management.
Virtual Contact Center
Find out how Amazon Connect can serve as an easy to use, scalable cloud contact center for remote agents.
Agent Training for the Amazon Connect Contact Control Panel (CCP)
Watch a solutions architect for Amazon Connect show you everything you need to know about using the CCP.
Ask an Expert
Have a more technical question and need to speak to someone with expertise? Send an email to an AWS expert to get your questions answered.Related Content
Partners
Amazon Connect Partners
Amazon Connect Delivery Partners are AWS Consulting Partners who help companies build cloud contact centers with Amazon Connect. By leveraging Amazon Connect, these AWS Partners can help you to improve patient experiences and outcomes at a lower cost.
Partners
Amazon Connect powered by AWS IQ
AWS IQ connects you to AWS certified experts for hands on work. Select an offer, connect with the expert to customize the details, finalize the price, and securely grant access to your AWS environment. Pay directly through AWS, only after work is completed and you are satisfied.
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Embedded Real-time Communications
Embed real-time communication in your medical and health applications with the Amazon Chime SDK. Connect medical professionals and patients over messaging and video for remote consultations during out-patient or in-facility care.
Click to view common use cases and a reference architecture.
What does this solution do?
The Amazon Chime SDK can power a complete telehealth experience including traditional phone calls, web-based audio, video, chat messaging, and appointment reminders sent via SMS using Amazon Pinpoint. For instance, builders can allow patients to call in via phone, reach customized audio prompts and be directed to care team members. Builders can also create a telehealth experience that starts with a waiting room where patients check-in with a live person or chatbot. When ready, care team members can start video so patients can consult with doctors on health issues remotely. By using the Amazon Chime SDK builders can help eliminate the cost, complexity, and friction of creating and maintaining their own real-time communication infrastructure and services. Care team members and patients benefit from high-quality communication optimized with AI/ML for clearer communication and more efficient workflows.
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PSTN Audio
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SIP Trunking
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Messaging
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WebRTC with Live Transcription
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WebRTC with PSTN Audio
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PSTN Audio
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PSTN Audio allows developers to build custom telephony applications like voice prompts, call routing, recording, and more.
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For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
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SIP Trunking
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SIP Trunking enables customers to connect on-premises phone systems to the public telephone network and/or Amazon AI/ML services, like Transcribe and Comprehend.
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For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
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Messaging
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Developers use messaging to build secure custom chat with history for millions of users in their applications, creating intelligent omnichannel conversations when combined with Amazon AI/ML services and services like Amazon Pinpoint.
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For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
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WebRTC with Live Transcription
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WebRTC media sessions bring people together with real-time audio, video, and screen and content sharing in web and mobile applications. Built-in integrations make it easy for sessions to be automatically transcribed or recorded.
Click to enlarge
For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
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WebRTC with PSTN Audio
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WebRTC media sessions bring people together with real-time audio, video, and screen and content sharing in web and mobile applications. The integration with PSTN audio allows users to participate via the public telephone network.
Click to enlarge
For a secure unified communications service that lets you meet, and chat inside and outside of your organization in a single application, please visit Amazon Chime.
Ask an Expert
Have a more technical question and need to speak to someone with expertise? Send an email to an AWS expert to get your questions answered.Related Content
Documentation
The Amazon Chime SDK Developer Guide
Use the Amazon Chime SDK to build real-time media applications that can send and receive audio and video and allow content sharing. The Amazon Chime SDK works independently of any Amazon Chime administrator accounts, and it does not affect meetings hosted on Amazon Chime. Instead, the Amazon Chime SDK provides builder tools for developers to use to build their own meeting applications.
Video
The Amazon Chime SDK Overview
In this video, Aaron Friedman (Principal Product Manager, Amazon Chime) covers a high-level overview of the Amazon Chime SDK operation.
Video
Building Real-Time Audio and Video Calling in Your Applications with the Amazon Chime SDK
This tech talk details where and how to use the Amazon Chime SDK with a demo and code walkthrough. We also hear from developers at Mitel, a leading unified communications provider, on how they used the SDK in their new meetings applications to deliver high-quality communication and collaboration experience to their customers.
Technical Blog
Embed Healthcare Appointment Scheduling Widget with the Amazon Chime SDK
This post provides steps to deploy a complete telehealth experience powered by the Amazon Chime SDK, including audio, video, chat messaging, and appointment reminders sent via SMS.
Technical Blog
Amazon Chime SDK for Telemedicine Solution
To meet the needs of the emerging wave of digital healthcare, our global healthcare customers have been building telehealth solutions that comply with healthcare regulations, such as HIPAA and GDPR, in order to deliver higher quality service and better patient outcomes.
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Multichannel Marketing Communication Service
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service.
Click to view common use cases and a reference architecture.
What does this solution do?
Amazon Pinpoint is a flexible and scalable outbound and inbound marketing communications service. You can connect with customers over channels like email, SMS, push, or voice. Amazon Pinpoint is easy to set up, easy to use, and is flexible for all marketing communication scenarios. Segment your campaign audience for the right customer and personalize your messages with the right content. Delivery and campaign metrics in Amazon Pinpoint measure the success of your communications. Amazon Pinpoint can grow with you and scales globally to billions of messages per day across channels.
Ask an Expert
Have a more technical question and need to speak to someone with expertise? Send an email to an AWS expert to get your questions answered.Get Started with Amazon Pinpoint
Sign into the AWS console and get started with Amazon PinpointRelated Content
Documentation
Get Started with Amazon Pinpoint
Learn how to send an email campaign to a segment of customers by using the Amazon Pinpoint console. Start here to import customer contact information, create a targeting segment, send an email campaign, and view response data.
Documentation
Amazon Pinpoint Documentation
View the documentation for Amazon Pinpoint, including step-by-step tutorials for sending an email and creating customer segments.
Technical Blog
Using Amazon Pinpoint to send text messages in Amazon Connect
Taking advantage of SMS text capabilities in your contact center provides another medium to improve your customers’ experience. Amazon Pinpoint lets you manage all facets of an SMS/email campaign, and now lets you send text messages from Amazon Connect. The instructions in this post help you enable text messages from your Amazon Connect contact flows by using Amazon Pinpoint and AWS Lambda.
Technical Blog
Redirecting voice contacts to chat on Amazon Connect
When voice queues exceed desired service levels, Amazon Connect Chat together with Amazon Pinpoint enables organizations to proactively prompt customers to move to chat by sending them a direct link to your chat offering. This blog describes how to send customers in a voice queue an SMS with a link to begin chatting.
Resources
See related technical guides, webinars, white papers and much more.
Amazon Web Services (AWS) is reinventing healthcare for hospitals and healthcare systems. As the leading cloud platform, AWS provides proven solutions and partners to help healthcare organizations recoup costs and quickly transform their healthcare delivery.
After launching Amazon Connect, AWS customers start receiving calls in about five minutes since there are no hardware requirements. This agility and time to value contributes to its rapid growth and adoption.
Having a plan for telemedicine can improve your hospital’s ability to manage future emergencies, patients, clinicians, and communities. This eBook guides healthcare providers and hospitals seeking virtual care and telemedicine solutions today, while supporting a long-term strategy for the future.
This whitepaper discusses some of the benefits, use cases, and challenges with telemedicine, and outlines a framework for providers, hospitals, and payers to deliver remote care at large scale using cloud, Artificial Intelligence (AI), and Machine Learning (ML) technologies.
Providers and patients are now delivering and receiving virtual care quickly – using the cloud’s on-demand IT resources and pay-as-you-go pricing model. Learn how the Amazon Web Services Cloud can lower costs, address your mission, and deliver patient-centric care today. These use cases demonstrate different ways telehealth and virtual care can support the patient journey – helping boost efficiency in delivery and provide better outcomes for patients.
The Ontario Telemedicine Network (OTN) is the largest telemedicine network in Canada used by physicians, allied HCS, healthcare organizations, patients, and families. OTN was able to scale their reach by choosing a cloud first-strategy and deciding to build a next-generation video network on the Amazon Web Services (AWS) Cloud. This webinar discusses OTN’s cloud architecture and how they were able to scale a sudden 4,000% deluge of telehealth demand and combat increased security threats as a result of COVID-19.
Delivering modern, accessible virtual healthcare solutions such as telemedicine with the cloud is a rapidly expanding area of healthcare in part due to the COVID-19 pandemic, according to CNBC. Read this blog to understand how customers around the globe are building on Amazon Web Services (AWS) to scale, innovate, and operate at scale to improve the patient and care provider experience.
Partner solutions
Discover the latest partner solutions for healthcare through the AWS Partner Network and AWS Marketplace. See more solutions in the Partner Network or in AWS Marketplace.
Learn more | Contact | Blog
Deloitte MyPath for Health is a digital health care network that connects patients, caregivers, providers, and life sciences organizations to deliver comprehensive therapy management services across the patient journey. By transforming the patient experience, MyPath for Health can help improve outcomes and cultivates real-world data for breakthroughs in chronic and complex diseases.
Learn more | Contact | Case Study
Babylon’s mission is to put an accessible and affordable health service in the hands of every person on Earth. With existing operations in the United States, the United Kingdom, Canada, and Rwanda plus multiple countries across Asia Pacific and the Middle East, Babylon Health is on the path to achieving its mission.
Learn more | Contact | Video
Huma partners with scientists, technologists and healthcare professionals to understand, treat and ultimately prevent ill health. Giving knowledge and power to those with medical conditions, while saving clinicians time, energy and valuable resources. Because, by collectively benefiting from the data we individually generate, we can all live our longest, fullest lives.
Learn more | Contact | Video | Solution
Veritas helps healthcare providers address information management challenges including backup and recovery, business continuity, software-defined storage and information governance. Every one of its industry-leading solutions is designed around the principle that information is more important than infrastructure. Veritas provides Information Management solutions for 86% of Fortune 500 companies.
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Cerner’s health information technologies connect people and systems at more than 27,500 contracted provider facilities worldwide. Recognized for innovation, Cerner offers solutions and services for healthcare organizations of every size. Together with its clients, Cerner is creating a future where the healthcare system works to improve the well-being of individuals and communities.
Telehealth Medical Eligibility and Claims Management Bundle™
Change Healthcare is a leading independent healthcare technology company that provides data and analytics-driven solutions to improve clinical, financial and patient engagement outcomes in the U.S. healthcare system. Change Healthcare is a key catalyst of a value-based healthcare system, accelerating the journey toward improved lives and healthier communities.
FHIR® enabled Data Activation Platform
Innovaccer Inc. is a leading healthcare data activation company committed to making a powerful and enduring difference in the way care is delivered. Innovaccer's aim is to make full use of the healthcare data by righting the wrongs of healthcare technology, doing away with long-standing problems and replacing them with ideal solutions.
Inpatient Medicine Workflow Telehealth System
EmOpti's Inpatient Medicine Workflow Telehealth System, powered by secure, cloud-based automated workflows supports multiple inpatient use cases, all improving the profitability and quality of care for hospitals. These use cases include: Tele-Hospitalist, Virtual Rounding, Registration, Discharge Planning and Teaching.
