Splunk for Financial Services on AWS

Splunk’s real-time architecture, ability to apply schema to unstructured data upon ingest, fast-time to value, and ability to scale from desktop to the most complex data centers or cloud environments differentiates Splunk to our 15,000+ customers. These differentiators lead to real business impact - saving customers time when resolving an issue and improving user experience, yielding cost savings and greater productivity - so the customer can focus on innovating, rather than keeping the lights on.

Solution highlights:

IT Operations

• ­Use machine data for operational insights and analytics
• Reduce IT costs and complexity
• Improve and maximize employee productivity
• Identify and fix service problems for a better user experience
• Gain end-to-end insights critical to the business

• Reduce mean-time-to-resolution (MTTR) from a few days to a few minutes
• Proactively alert and notify for rapid problem detection and resolution
• Index any form of machine data and analyze application and system performance
• Gain insights on end-user transactions from multiple points of view
• Empower stakeholders to gain insights and make better business and technology decisions

• Deliver end-to-end visibility across every DevOps tool chain component
• Use objective metrics to ensure code is operational and meets quality SLAs
• Correlate business metrics with code changes to gain new business insights
• Help break down siloes between different banking IT departments 
  

Key Features 

Performance Monitoring

• Manage complex IT infrastructure, including legacy systems and applications
• Establish performance baseline and uncover critical problems
• Increase customer satisfaction with reliable performance
• End-to-end visibility across AWS environment
• Move critical workloads to the cloud with agility and speed

Security and Fraud Detection

• Gain insights that mitigate risk and support range of security use cases
• Identify and investigate anomalies in user behavior and patterns to detect account takeover and fraud
• Monitor the security, access, inventory and configuration of AWS environment

Regulatory Compliance

• Index and monitor to comply with local, state, federal and international regulations, including Sarbanes Oxley (SOX), GLBA and PCI
• Rapidly retrieve log data and generate reports for auditor requests
• Improve log review controls to help lower operational and security risks
• Leverage AWS capabilities to more rapidly uncover compliance violations, outliers, and anomalies in real-time to better ensure regulatory compliance

Customer Experience

• Understand how customers are using features and services on different channels
• Proactively discover and resolve issues to increase customer satisfaction
• Get visibility from data generated across millions of events to find, troubleshoot, and fix issues fast
• View AWS utilization metrics, visualize AWS environment, and uncover business insights and improve customer experience quickly and reliably

Transaction Monitoring

• Gain end-to-end visibility by analyzing data from every application and system that a transaction touches
• Identify transaction bottlenecks or error locations to rapidly address performance issues
• Leverage predictive analytics to gain real-time visibility into transactions and services

AWS Big Data Competency Partners deliver security monitoring, IT Monitoring, and DevOps implementations. These partners integrate relevant AWS services and accelerate the ramp-up of new users. This solution was developed in collaboration with Splunk, an AWS Partner with 6 competencies including Security and Big Data.