Generative AI for telecom
With enterprise-grade security and privacy, a choice of leading foundation models, a data-first approach, and the most performant, low-cost infrastructure, Telcos trust AWS to deliver everything they need to accelerate generative AI powered innovation.
Unlock the potential of generative AI in telecom
Explore how generative AI transforms telecom, boosting efficiency across network operations, sales, engineering, and marketing. See how AWS can drive innovation, enhance productivity, and create personalized customer experiences.
Unlocking telecom’s potential with generative AI
Accelerating generative AI innovation with telecom specific large language models
Developing generative AI large language models for the telecom sector
Taking a long-term innovation outlook on generative AI
Scaling generative AI for telecom operators through collaboration
Discover how generative AI is evolving the telecom inudstry in part 1 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation.
Discover how generative AI is evolving the telecom industry in part 2 of this comprehensive guide. Learn about real-world applications, best practices, and strategies to leverage for improved efficiency, customer satisfaction, and innovation.
Generative AI took the world by storm and for telcos there are both great opportunities and risks. In this market study we asked CSPs about these opportunities and concerns.
This eBook highlights our collaborative solutions, showcasing the versatility of combining Anthropic's FMs with AWS capabilities to unlock the value of gernative AI at telcos.
Customer testimonials
How Cox Communications improved complex resolution issues for their customers using Amazon Bedrock
Liberty Latin America drive better customer insight and experience using generative AI.
Deutsche Telekom enhance customer service with AWS generative AI
How Salesforce and AWS can help telcos drive down costs and enhance their operations with generative AI.
Where generative AI can add value to Telcos
Elevating
customer experience
- Transforming contact centres by reducing call average handle times and increasing first call resolution rates
- Improve agent productivity and satisfaction
- Using conversational insights to identity business opportunity
Accelerate
network deployment
- Provide coding assistance saving engineers time
- Automate testing tasks
Simplifying
network operations
- Real-time detection of issues including faults and SLA breaches
- Help to diagnose problems and make recommendations
- Take action to resolve network issues
Improve
business operations
- Rapidly analyse disparate applications and data sources to automatically discover and remediate revenue leakages
Generate
sales content
- Help sales teams to automate manual work to seize opportunities faster
Resources
Watch and read our telecom specific webinar, reports and blogs looking at the potential of generative AI for telcos.
Generative AI in the telco industry: Three waves of adoption
Anticipated growth is in adoption of generative AI is substantial. In fact, our own survey of telco leaders, facilitated with Altman Solon, found that adoption of generative AI use cases will grow from the current 19% adoption to 48% within the next two years.
How generative AI will transform the telco industry – and where it won't
Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS discusses generative AI’s potential for telcos.
A pragmatic approach to generative AI
Early engagements with telecoms and AWS Partners have demonstrated how generative AI can reduce revenue leakage and customer churn, improve cross-selling attach rates, decrease customer support resolution times, and streamline network operations while reducing troubleshooting time.
Generative AI for Telcos: taking customer experience and productivity to the next level
In this blog post Chris Featherston, Data and AI/ML telecom lead, AWS discusses generative AI - the top new technology that CEOs believe will significantly impact their industry over the next three years
Unlocking the potential of generative AI for telcos and CSPs
AWS experts and Michael Carroll, Editor of Mobile World Live discuss unlocking generative AI for telcos in this webinar.
Watch here »
Generative AI for Telecom
In this blog post Ishwar Parulkar, Chief Technologist, Telecom & Edge Cloud, AWS, discusses how generative AI now and in the future will impact telcos.
Read here »
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