Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Smooth User Experience
What do you like best about the product?
The user-friendly interface, it makes easy for both new andexperienced users to navigate it.
What do you dislike about the product?
I think setting up and managing integrations, because some of them can require technical expertise, adding to the workload for teams.
What problems is the product solving and how is that benefiting you?
Sometimes high volumes of customer inquiries can overwhelm teams, leading to delays and missed tickets. Zendesk’s ticketing system help us to track and manage ticket routing and prioritization.
- Leave a Comment |
- Mark review as helpful
My Zendesk Review
What do you like best about the product?
*Easy to understand and use
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
*The Macros are easy to implement to my daily usage
*Fast and easy to pullup the data of previeus tickets
*Easy to create report on the overall performance statistics of supports
What do you dislike about the product?
Recently we are experiencing some slow loading issue, but beside that all is good for me.
What problems is the product solving and how is that benefiting you?
It helps us to mitigate and categorize all of our employee's tickets by grouping.
Zendesk Review
What do you like best about the product?
Easy to use using the chat features and autogenerated features if they send as email.
What do you dislike about the product?
zendesk features not notify if you have ticket in your bucket as a group
What problems is the product solving and how is that benefiting you?
if some one email and dont know how to use zendesk ticketing process its will generate the ticket and we will be notify that we have a ticket.
It's got it all!
What do you like best about the product?
I like that it offers all different kinds of features and apps you can implement into the desk so everything is all in the same place
What do you dislike about the product?
Pricing for additional services and 2 way communication when it comes to SMS/text messaging
What problems is the product solving and how is that benefiting you?
The ability to do live chat with clients
Zendesk Ticketing System is a great tool
What do you like best about the product?
Automation and Macors and Good Analytics
What do you dislike about the product?
Customer support and Training for admins
What problems is the product solving and how is that benefiting you?
The ITSM Process that lacks in the company
Zendesk - CRM review
What do you like best about the product?
Very ease to use with a friendly interface with better integration and easy to do so based on the frequency of using it.
What do you dislike about the product?
Exporting bulk reports have been excluded unlike before
What problems is the product solving and how is that benefiting you?
Integration of creating, updating and solving of tickets in bulk
Easy to use and user friendly
What do you like best about the product?
It helps you by sorting the severity of the issue, provides timely update
What do you dislike about the product?
Nothing, I think Zendesk is already perfectly fit for a customer support
What problems is the product solving and how is that benefiting you?
I think there's no problem that Zendesk provides
TeamZendesk
What do you like best about the product?
Zendesk is very easy to use and has many features.
What do you dislike about the product?
There was ntohing to complain about. I've been very content with using this app.
What problems is the product solving and how is that benefiting you?
I can communicate with our tech support if need be with no hassle
Zendesk is the best platform to provide support to our users
What do you like best about the product?
Zendesk is easy to use and intuitive, mostly on chats
What do you dislike about the product?
Fast chat assistance with all users. Easy follow-ups through emails
What problems is the product solving and how is that benefiting you?
Help us to adress all users requests through chat an emails
Ozonatel review
What do you like best about the product?
Its very helpful intergration with ozonetel and zendesk
What do you dislike about the product?
It mimimises our work , effectively, by identifying duplicate tickets
What problems is the product solving and how is that benefiting you?
It consolidates customer interactions from various channels (email, chat, social media) into one platform, making it easier for support teams to manage inquiries.
showing 31 - 40