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Zendesk Features
What do you like best about the product?
For me, what I like in Zendesk is easy to understand how to operate this. Also, the best thing is, you can access the Zendesk in any device and anywhere.
What do you dislike about the product?
For me, one I dislike in Zendesk is some ticket cannot find even we tried to search. Also don't have guidelines for newbie user.
What problems is the product solving and how is that benefiting you?
For me, Zendesk is helping me to find the all ticket that what I needed and can apply the filtering. Also Zendesk have a macro so we can able to bulk the ticket easily
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Manage ticketing
What do you like best about the product?
It includes automation capabilities (like triggers and macros) and AI-driven tools (like Answer Bot) to improve efficiency and reduce agent workload.
What do you dislike about the product?
Zendesk can become expensive, especially as you scale up or add premium features. Some small businesses or startups may find it hard to justify the cost compared to alternatives.
What problems is the product solving and how is that benefiting you?
Zendesk consolidates all channels into a single platform, allowing agents to view and respond to queries from one place. This ensures no messages slip through the cracks and improves response times.
Ticketing tool review
What do you like best about the product?
What I like the most about Zendesk are the macros and views that can utilize our workaround.
What do you dislike about the product?
What I dislike is there are no options to duplicate the ticket and no features for dependency tickets to make it a child ticket.
What problems is the product solving and how is that benefiting you?
As an IT ServiceDesk, Zendesk is the primary tool I use to deliver first-level support on our end users with their IT related concerns. The benefit of it to me is I can manage the SLA of every single ticket because there is an indication where you can see if the SLA is running or paused.
Ease of End User Support with Zendesk Support Suite
What do you like best about the product?
As an IT Desktop Support Engineer, It is easy to use and navigate the Zendesk Support Suite especially on how to manage tickets. It saving me valuable time using the bulk ticket update features and customizable macros for repetitive task.
What do you dislike about the product?
For me, I don't like about Zendesk Support Suite, It does not have a automatic page refresher function, it's challenging for me to monitor the incoming and open tickets on our bucket especially as an IT Desktop Support Engineer.
What problems is the product solving and how is that benefiting you?
For me as Level 2 Support, It's time-saving, with the use of customizable macros and bulk ticket updates, I can manage the ticket efficiently while ensuring the SLAs and avoiding ticket breaches.
Zendesk Ticketing
What do you like best about the product?
Zendesk Support Suite is ticket tool managing customer support. Zendesk has a clean and intuitive interface that makes it easy for agents to navigate through customer tickets, collaborate with team members, and find relevant information quickly.
What do you dislike about the product?
As an It Service Desk used this tool experience delays in loading tickets or in navigating the interface when there's a high volume of incoming requests.
What problems is the product solving and how is that benefiting you?
Slow Response Times and Inefficient Ticket Routing but there have solution for this such as Zendesk's automation tools—such as triggers, macros, and smart queues
Zendesk admin user
What do you like best about the product?
what i like most about zendesk is easy to use to monitor tickets
What do you dislike about the product?
maybe if i ask about the dislike in features of zendesk is like monitoring of ticket month to date. i believe this can be enchance or add more feature over time
What problems is the product solving and how is that benefiting you?
In updating ticket in real time and can view with other team member
First level support as Servicedesk Engineer
What do you like best about the product?
It is more easy to use compare to other ticketing tool like ServiceDesk Plus(SDP). Specially the macro which helps me to give fast response to the users who need our help as IT.
What do you dislike about the product?
The rating system it should has a comment whenever you give ah good or bad satisfactiong rating
What problems is the product solving and how is that benefiting you?
Its difficult it is for support to align with departments such as sales or technical teams.
Zendesk Support platform
What do you like best about the product?
Zendesk can be managed, monitored, and used reliably as a support platform.
What do you dislike about the product?
Zendesk can't delete some other error file.
What problems is the product solving and how is that benefiting you?
Lack of personalization
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
the problem is generic, impersonal support can alienate customers and fail to address their specific needs.
the solution zendesk customer profiles and integrated CRM Customer Relationship Management tools allow agents to view past interactions and customer history leading to more personalized and relevant support.
Zendesk Review
What do you like best about the product?
Easily Manage the macros and able to track even the old tickets.
What do you dislike about the product?
As an IT Desktop Support, i think the zendesk is more on Agent/Operations
What problems is the product solving and how is that benefiting you?
Tracking of ticket support and access to the concerns of the user/operations
Value for money
What do you like best about the product?
Integration with many apps is easy, there's a lot of online documents and tutorials to check. Complete CRM!
What do you dislike about the product?
lacking integration for asset management and inventory
What problems is the product solving and how is that benefiting you?
solving of employees request and issues, logging of all incidents
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