Amazon Connect Partners

Innovating the Contact Center Experience with Amazon Connect Service and Software Offerings

Amazon Connect Delivery Partners help you design and deploy an omnichannel cloud contact center with Amazon Connect to provide superior customer service at a lower cost. These Amazon Web Services (AWS) Partners follow best practices with Amazon Connect and have proven success delivering AWS services to customers.

Amazon Connect Ready Partners offer AWS customers value added and supported products that not just extend the native functionality of Amazon Connect but also enhance the contact center overall. These partnerships produce optimized solutions that are validated by AWS Partner Solution Architects to ensure customers have a consistent and reliable experience with Amazon Connect.

The AWS Service Delivery and AWS Service Ready Programs enable AWS customers to identify AWS Partners with experience and a deep understanding of specific AWS services, as well as software solutions. These partners have passed a rigorous technical validation to ensure they are following best practices with Amazon Connect, as well as demonstrated proven customer success.

Connect with Amazon Connect Partners

Drive innovation, meet business objectives, and get the most out of your AWS services by partnering with technically validated AWS Partners.

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Additional Resources

Discover more Amazon Connect Partner solutions and resources.

  • General Resources
  • General Resources

    Amazon Connect and Partner Integrations

    View Partner content developed in collaboration with AWS such as webinars, case studies, eBooks, whitepapers, and more.

    Learn more »

    Amazon Connect Documentation

    View API References and the Administrator Guide to help you provision, configure, monitor, and scale a virtual contact center.

    Learn more »

    Release notes for Amazon Connect

    View the latest updates and subscribe to the RSS feed to stay up to date.


    Learn more »

  • Partner Resources
  • Partner Resources

    Become an Amazon Connect Partner

    View the Partner Playbook to learn how to Build, Market, and Sell Amazon Connect services and solutions.

    Learn more »

  • Shared Trunking
  • Shared Trunking

    Embratel

    Embratel

    Embratel is a major telecommunications company in Brazil that has partnered with Amazon Connect to provide local telephony services to all customers using Amazon Connect’s cloud contact center. Embratel combines the resources, technical expertise, and industry knowledge to bring local telephony connectivity to customers locally. Those services include local Direct Inward Dial (DID) and Toll Free numbers coupled with Inbound and Outbound calling services to all Amazon Connect customers in Brazil. If you are interested in learning more about activating telephony services in Brazil please visit Embratel by Amazon Connect webpage.

  • Third-party Applications
  • Third-party Applications

Next Steps

Find an AWS Partner »

Connect with AWS Specialization Partners with global expertise in Partner Solutions Finder.

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Empower your organization with business, technical, marketing, funding support and resources to help you build, market, and sell with AWS.