AWS Partner Network (APN) Blog

Learn about new initiatives launched at re:Invent 2024 and how these innovations will streamline co-selling with AWS, enhance collaboration opportunities, accelerate selling Partner solutions in AWS Marketplace and beyond, and leverage cutting-edge AI technologies to drive unprecedented growth.

The healthcare technology landscape is rapidly evolving, with AI-powered contact centers emerging as critical hubs for enhancing patient care and driving business growth. Talkdesk, a leading contact center software provider, is at the forefront of this revolution with its innovative Healthcare Experience Cloud. This AI-powered platform integrates with electronic health record (EHR) systems, enabling personalized patient interactions and streamlined workflows across patient access, revenue cycle, and services. By leveraging AI and automation, Talkdesk is transforming healthcare contact centers into patient-focused hubs that can improve efficiency, patient outcomes, and overall healthcare delivery.

By Imtranur Rahman, Senior Solutions Architect — AWS Jaya Padma Mutta, Manager, Solutions Architects – AWS Channa Basavaraja, Senior Solutions Architect — AWS Manju Arakere, Senior Solutions Architect — AWS Generative AI (Gen AI) is a game-changer, augmenting human creativity, driving innovation, and boosting productivity. It offers a competitive edge across industries, necessitating new strategies, […]

Generative AI is revolutionizing contact centers, enhancing customer interactions and operational efficiency. TCS’s solution leverages this technology to provide a comprehensive, multi-device experience for customers, agents, and employees. It streamlines operations, improves agent productivity, and delivers superior customer service. This AI-driven approach enables contact centers to deliver superior customer service while driving operational excellence.

Tech Mahindra’s GenAI powered iXRT Augmented Reality solution revolutionizes automotive after-sales service by combining AR technology with Generative AI on AWS. This innovative solution provides real-time guidance and interactive circuit schematics for faster, more accurate vehicle diagnostics and repairs. By streamlining complex vehicle systems and enabling remote repairs, iXRT helps dealers reduce errors by 40% while accelerating diagnostics and repairs by 30%.

As organizations embrace cloud solutions, they are no longer limited to standalone implementations; instead, they are managing complex infrastructure across multiple AWS accounts which are distributed across various geographic regions. ControlMonkey is an AI-powered Terraform Automation platform, providing a 360 solution to operate your infrastructure at scale with Terraform. It offers a control plane to visualize, spin up, automate, and govern cloud infrastructure.

As we head into 2025, generative AI remains top of mind for AWS Partners and customers—and the pace of innovation is only accelerating. Learn about generative AI announcements and updates from AWS re:Invent 2024, including expanded Generative AI Competency, new AI Security category, the latest wave of Generative AI Competency Partners, and more.

Across the Architecture, Engineering, Construction, and Operations (AECO) industry, large-scale projects face complex challenges that can hinder technology adoption and disrupt collaboration. FulcrumHQ, LeapThought’s advanced AI-powered platform, addresses these challenges by streamlining workflows, improving outcomes, and enabling smarter decisions throughout both the project and asset lifecycles. By democratizing access to BIM and transforming data management, FulcrumHQ empowers teams to unlock the full potential of digital transformation, driving efficiency, reducing rework, and optimizing performance at every stage.

Organizations migrating to the cloud face significant security challenges, including regulatory compliance, limited visibility, and skill shortages, which traditional security methods struggle to address. This situation is often exacerbated by delayed security implementations, but tools like Wiz integrated with AWS landing zone can help organizations manage cloud security from the start, enabling successful digital transformation while maintaining robust security measures.

Discover how AWS Partner Genese Solution transforms data analytics with Gandalf Insights, enabling business users to query complex databases using natural language. Learn how this AWS-powered solution reduces time-to-insight from days to minutes while decreasing IT support costs and improving business team autonomy.

By Neeraj Kaushik, Executive IT Architect – IBM Consulting By Adam Biener, Sr. Consultant and Architect – IBM Consulting By Amit Chowdhury, Sr. Gen AI Partner Solutions Architect – AWS By Ajit Kumar K.P., Sr. Gen AI Partner Solutions Architect – AWS IBM In the intricate world of airline operations, precise planning is the cornerstone […]